Terms and conditions
Terms and Conditions
Online Sales Contract
Supplier Identification
The goods subject to these general conditions are sold on the website youthprolabs.com by Youth Technologies Ltd. - VAT number 02284720683.
Art. 1 Definitions
1.1. The term "online sales contract" or "contract" refers to the contract of sale relating to movable tangible goods of the supplier, entered into between the supplier and the buyer within the framework of a distance selling system through the website youthprolabs.com.
1.2. The term "buyer" refers to the individual who makes the purchase under this contract, for purposes not related to any commercial or professional activity that may be carried out.
1.3. The term "supplier" refers to the entity identified above, that is, the party selling the goods.
Art. 2. Subject of the Contract
2.1. With this contract, the supplier sells products, and the buyer purchases them remotely through the website youthprolabs.com.
2.2. The products mentioned in the previous point are described, with specific and detailed indication of their characteristics and composition, on the website.
Art. 3. Contract Conclusion Method
3.1. The contract between the supplier and the buyer is concluded exclusively through the Internet in telematic remote mode, by the buyer accessing the web address www.youthprolabs.com, where, by following the procedures indicated there, the buyer formalizes the purchase of the goods referred to in point 2.1 of the previous article. The computer tools and the costs of the Internet connection are borne by the buyer.
Art. 4. Contract Conclusion and Effectiveness
4.1. The online sales contract is concluded after the accurate completion of the ordering form by the buyer, whose personal data is processed according to the methods indicated in the Privacy Policy, and after the acceptance of the "Terms and Conditions of Sale." Before the final submission of the order, the buyer will be invited to review the contents of the cart, with a summary of the same showing the details of the ordering party and the order, the price of the selected goods, any shipping costs, and any additional charges, the methods and terms of payment, the address where the goods will be delivered, and the terms for exercising the right of withdrawal, if applicable.
4.2. Once the supplier receives the order from the buyer, they will send a confirmation email or display a confirmation web page summarizing the order, including the data referred to in the previous point.
Art. 5. Payment and Withdrawal Methods
5.1. Payment by the buyer can only be made using one of the methods indicated in the supplier's purchasing procedure.
5.2. The supplier reserves the right to change the payment methods available, provided that those published in the listing at the time of order submission by the buyer will be considered valid.
5.3. Any refunds to the buyer will be credited using the same payment method chosen by the buyer at the time of order submission. The right of withdrawal is regulated in the dedicated section.
5.4. All communications related to payments are conducted using third-party encryption systems designed to protect the transactions carried out, and the supplier does not have visibility or responsibility for these systems.
Art. 6. Delivery Times and Methods for Purchases
6.1. The supplier will arrange to deliver the selected and ordered products according to the methods chosen by the buyer or indicated on the website at the time of the offer of goods, as confirmed in the email mentioned in point 4.2.
6.2. Shipping times may vary from the day following the order to a maximum of 30 (thirty) days from the confirmation of the order, as required by current regulations. In the event that the supplier is unable to ship within this period for any reason, the buyer will be promptly notified via email sent to the address provided during the purchasing process.
6.3. At the time of delivery, the buyer is required to verify that:
a) the number of packages delivered corresponds to what is indicated in the transport document attached to the shipped goods;
b) the packaging is intact and not altered, including any sealing tapes if present;
6.4. In the event that the delivered goods show any damages presumably caused during transportation, the buyer may refuse delivery and immediately inform the supplier, who will raise the necessary claims with the carrier and arrange for a new shipment once the contested goods are returned.
6.5. If the customer decides to accept the delivered goods despite the packaging being severely damaged and/or tampered with, in order to safeguard their rights, they must make a reservation with the courier regarding the unsuitability of the package, by writing "RESERVATION OF GOODS CHECK DUE TO ..." (indicating the reason for the reservation) on the delivery document and keeping a copy for themselves.
Art. 7. Prices
7.1. All product sale prices are indicated on the website www.youthprolabs.com, expressed in euros, and constitute a public offer in accordance with Article 1336 of the Civil Code.
7.2. The sale prices mentioned in the previous point are inclusive of VAT and any other applicable taxes. Shipping costs and any additional charges, if applicable, though not included in the purchase price, are indicated and calculated during the purchasing procedure before the order is submitted by the buyer. They are also displayed on the order summary web page and in the summary email sent after the completion of the purchasing process.
7.3. Any promotional offers are specifically indicated and marked within the website with the words "promotional offer," "product on promotion," or equivalent denominations.
Art. 8. Product Availability
8.1. The supplier ensures, through the telematic system used, the prompt processing and fulfillment of orders. To this end, real-time information on available and unavailable products, as well as shipping times, is provided in the electronic catalog.
8.2. In the event that an order exceeds the available quantity, the supplier will inform the buyer via email whether the item is no longer available for booking or what the waiting times are to obtain the chosen item, asking whether the buyer wishes to confirm the order or not.
8.3. The supplier's computer system will confirm the registration of the order as soon as possible, forwarding a summary email to the buyer, in accordance with point 4.2.
Art. 9. Supplier's Liability
9.1. The supplier shall not be liable for any disruptions attributable to force majeure or unforeseeable circumstances.
9.2. The supplier cannot be held liable towards the buyer, except in cases of willful misconduct or gross negligence, for malfunctions or issues related to the use of the Internet network beyond its control or that of its subcontractors.
9.3. The supplier will not be liable for damages, losses, and costs incurred by the buyer as a result of non-performance of the contract for reasons not attributable to the supplier.
9.4. The supplier assumes no liability for any fraudulent and unlawful use by third parties of credit cards, checks, and other means of payment used for purchasing the products, provided that the supplier demonstrates having taken all possible precautions based on the best knowledge and experience available at the time and with due diligence required.
Art. 10. Supplier's Obligations for Defective Products, Proof of Damage, and Compensable Damages
10.1. The supplier shall not be held liable for the consequences arising from a defective product if the defect is due to the product's compliance with a mandatory legal requirement or a binding provision, or if, at the time the product was put into circulation, the state of scientific and technical knowledge did not yet allow the product to be considered defective.
10.2. No compensation shall be due if the injured party was aware of the product's defect and the resulting danger and still voluntarily exposed themselves to it. Similarly, the supplier shall not be held responsible for defects resulting from the improper and/or incorrect use of the purchased goods, external causes (e.g., impacts, falls, etc.), negligence, or misuse.
10.3. In any case, the injured party must prove the defect, the damage, and the causal connection between the defect and the damage.
Art. 11. Warranties and Assistance Methods
11.1. The supplier is responsible for any possible non-conformity that arises within a period of 2 (two) years from the delivery of the goods.
11.2. The buyer forfeits any rights if they do not report the non-conformity to the supplier within 2 (two) months from the date on which the defect was discovered.
11.3. In any case, unless proven otherwise, it is presumed that non-conformities that arise within 6 months from the delivery of the goods already existed at that date, unless such a hypothesis is incompatible with the nature of the goods or the nature of the non-conformity.
11.4. In case of non-conformity, the buyer may request, alternately and free of charge, under the following conditions, the repair or replacement of the purchased goods, a price reduction, or the termination of the present contract unless the request is objectively impossible to satisfy or would result in excessive costs for the supplier. The warranty does not cover products that show clear signs of tampering or malfunctions caused by improper use or external agents not attributable to manufacturing defects.
11.5. The request must be made in writing, by registered mail with acknowledgment of receipt, to the supplier, who will indicate their willingness to comply with it or the reasons preventing them from doing so within 7 (seven) working days from the receipt. In the same communication, if the supplier has accepted the buyer's request, they must indicate the methods of shipping or returning the goods, as well as the expected deadline for returning or replacing the defective goods.
Art. 12. Buyer's Obligations
12.1. The buyer undertakes to pay the price of the purchased goods within the times and methods indicated by this contract.
12.2. The buyer agrees to keep a copy of this contract once the online purchasing procedure is completed.
12.3. The information contained in this contract has already been reviewed and accepted by the buyer, who acknowledges it before confirming the purchase through telematic procedures.
Art. 13. Protection of Buyer's Privacy and Data Processing
13.1. The supplier protects the privacy of its customers and ensures compliance with the provisions of the privacy regulations, including Regulation (EU) 2016/679 and other applicable laws concerning the protection of personal data.
13.2. Personal data, including identification and tax information collected by the supplier as the data controller, are collected and processed in accordance with the provisions of the website's Privacy Policy.
Art. 14. Communications and Complaints - ODR Platform
14.1. Written communications addressed to the supplier and any complaints will be considered only if sent through the "Contact" channel available on the website. The buyer is obliged to provide their residence or domicile, telephone number, and email address in the registration form on the website, where they wish to receive communications from the supplier.
14.2. In accordance with Article 14 of European Regulation 524/2013, the supplier informs the buyer that, in the event of a dispute, they can file a complaint via the Online Dispute Resolution (ODR) platform provided by the European Commission, accessible at the following link: http://ec.europa.eu/consumers/odr/. However, the supplier encourages the buyer to use the "Contact" channel available on the website to resolve any issues directly.
Art. 15. Communications and Complaints - ODR Platform
15.1. Access and use of the website, including viewing web pages, communicating with Youth Pro Labs, downloading product information, and making purchases on the website, are activities carried out by the buyer exclusively for personal use, unrelated to any commercial, business, or professional activity.
15.2. The buyer is solely responsible for the use of the website and its content. Youth Technologies Ltd. cannot be held responsible for any non-compliant use of the website and its content by any of the buyers in violation of the current laws.
15.3. The buyer is responsible for the custody and proper use of their personal information, including the credentials used to access reserved services, as well as any harmful consequences or damages that may arise for Youth Technologies Ltd. or third parties due to the improper use, loss, or theft of such information.
Art. 16. Intellectual Property Rights
16.1. The content of the website, including but not limited to works, images, photographs, dialogues, music, sounds, videos, documents, designs, figures, logos, and any other material published in any format, including menus, web pages, graphics, colors, patterns, tools, characters, and website design, diagrams, layout, methods, processes, functions, and software forming part of the website, are protected by copyright and other intellectual property rights of Youth Technologies Ltd. and other right holders. Reproduction, in whole or in part, in any form, of the website and its content is prohibited without the express written consent of Youth Technologies Ltd.
16.2. The names and formulations of the supplements (in terms of composition, ingredients, dosages, etc.) are the exclusive intellectual property of Youth Technologies Ltd.
Art. 17. Applicable Law and Jurisdiction
17.1. This online sales contract is governed by Italian law. For any dispute concerning the interpretation and execution of this contract, the competent court will be the court of the place where the Buyer, as a consumer, has their residence.
17.2. If any provision of this online sales contract is deemed invalid, void, or unenforceable for any reason, such provision will be deemed separate and will not affect the validity and enforceability of the other provisions.
